Q: How was the process of filing the case for you?
A: For me, the process felt quick—mainly because I didn’t have to figure out a lot on my own. From the beginning, I had access to the platform, which made everything much easier. I could clearly understand what was expected from me: what I needed to do, what to fill out, and how things were progressing.
“I didn’t have to overthink anything—the platform really helped by showing me how the process was going to unfold, who was reviewing what, and how many days each step was taking.”
Q: Was there anything you thought would be challenging, but turned out differently?
A: I think what usually takes most people the longest is just figuring things out—like what they need to do, what the next step is, or who they should talk to.
“Even with the expert letters, I just shared a list of potential experts, and then Ramiro sat down with me and said, ‘Okay, we’ll do this, this, and this.’“
Q: How was your experience with customer service/client support?
A: In terms of customer service, it was very fast and efficient. Sometimes, within just a couple of hours—if not minutes—I’d get a response. Ramiro would often reply almost immediately. “Whenever I felt a little lost, there was always someone ready to support me.”
Q: After completing the O-1A with Tukki, why are you choosing to use it again for your EB-1A and to manage your team’s visa processes?
A: I really felt that Tukki cares about us and our experience. Ramiro constantly checked in, asking how things were going and if I needed help with anything.
“I felt very welcomed throughout the process.”
Every time I needed something, someone from the team was there quickly—no issues at all, even if it meant repeating something they had already explained.