Contact us
Email us at support@tukki.ai or reach out to your Tukki point of contact.
To help us answer faster, please include:
- The email address you use to sign in.
- Your device and operating system (for example, iPhone with iOS 26 or Pixel with Android 15).
- A short description of the problem and, if possible, a screenshot.
Getting access
Tukki accounts are created by invitation. When your case starts, our team invites you by email. Open the invitation, set your password, and sign in with your email and password on the web or in the Tukki app.
You can’t create an account from the app. If your invitation expired or never arrived, check your spam folder and then contact us. We’ll send you a new one.
Forgot your password?
Contact us from the email address of your account, and we’ll send you a link to set a new password. For your security, the link expires after a few hours.
Not getting notifications?
Tukki sends a notification when you get a new message. If notifications don’t arrive:
iPhone
Turn on Allow Notifications. Then open the app again and make sure you’re signed in.
Android
Turn them on. Then open the app again and make sure you’re signed in.
Report a message or a user
Conversations in Tukki are private. Only the people in your case or organization can see them.
If you get a message that is inappropriate, abusive or doesn’t belong in your case, email us with the name of the conversation and the approximate time of the message. We review every report, and we can remove content or suspend accounts that break our Terms and Conditions.